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Our Service

Pre-sale Service

Professional export personnel within 24 hours to timely reply to customers related consultation.

And according to customer requirements, we can provide the corresponding configuration and quotation, design the layout of the factory, equipment layout basic diagram, also we can design a proposal of production line according to customer special requests.
Provide pick up service when customer visit workshop.
Whole machines can be highly customized based on requirements

In-sale service

During machine production, our sales engineers will regularly take machine pictures to show the project progress. If anything not clear during production, do not hesitate to contact us.

Continuously informing customer about project progress
Arrange customer coming for machine inspection and testing
Machine packing according to customer import regulation
Free spare parts to ensure machine can work for long time

After-sale service

Provide necessary technical documents for guidance:
We provide machine layout (including workshop requirement), electrical drawing and operation and maintenance manual. When you bought auxiliary machine from us, we will also provide technical documents for auxiliary machine. Any special requirement, feel free to contact us.
Installation content:
In the equipment to the customer factory, the customer shall first assemble all the equipment in line and fix it in position according to the machine layout which we designed according to customer workshop, and also prepare well the water supply, electricity supply and compressed air supply, and then we will send investigators Staff within 7 working days to customer factory for debugging and commissioning of the machine line.
For special requests, we can also supply complete installation debugging and commissioning after 3 working days when the equipment arrive to customer factory.
Training content:
After machine installation and commissioning, our engineers will train your workers to fully understand how machine working, how to operate the machine and machine maintenance. We will make sure you can operate and maintain the machine by yourselves.
Also customer can send their staff to our factory for learning about how to operate the machine, we will supply free training in our factory.
Provide lifelong service, on site repair and upgrade for machine Spare parts:
We will suggest customer to buy some spare parts for one-three years operation before machine delivery. During the guarantee period, we will provide spare parts without any charge in case of quality discrepancy caused by us. If it is caused by customer incorrect operations, we will provide the spare parts at cost price.